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Robert Youker

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Killing Projects: Resource Allocation for Portfolio Management
Leadership Versus Management

More Research

	The Digital Enterprise: Business Ecosystems for Great CX
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	The Wallet Allocation Rule: CX as Value-Creation Strategy
	Frictionless Commerce
	The Whole Customer Experience: Competing Beyond Products and Services
	Transforming the Customer Experience — Opening Statement

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Research
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About
Arthur D. Little