August 2000 IT Metrics Strategies

8 | 2000

ITMS subscriber surveys tell us what you're looking for to help you with your job. Requests for case studies top the list, so I've included two in this issue.

Research
Experts
About
Arthur D. Little

	What About the Ethics? Data in Industry 4.0
	The Never-Ending Skills Crisis: Lessons from the Past
	Taking Your Incident Response Plan to the Next Level: Follow Up and Continuous Improvement
	Analytics/Behavioral Modeling and Personalization Among Top CX Techs
	Cognitive Enterprise Business Scenarios
	The Cutter Edge: Today's Best Architecture, What's Hindering CX Efforts, Bookstore Event, On-Demand BA Webinar

August 2000 IT Metrics Strategies

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