5 | 2018
CUTTER BUSINESS TECHNOLOGY JOURNAL VOL. 31, NO. 5
Creating a positive CX is a critical success factor. It can provide the competitive edge needed not only to survive, but to thrive — and to retain long-standing customers and win new ones.
![Image from page 216 of "St. Nicholas [serial]" (1873)](/sites/default/files/styles/blog_60x60/public/itjournal/Advisors/2017/cbt171004_fig1.jpg?itok=-ah8InTt)
