Journals | Cutter Consortium

April 2002 Cutter IT Journal -- Web Services: "You Say You Got a Real Solution..."
April 2002
"Web services" offer an exciting vision of the future of IT service delivery in which widely diverse and physically distributed servers and applications interact seamlessly and automatically via standardized interfaces. In a sense, Web services represent the natural extension of the modular, open architectures of the Internet to higher-level applications. But is the application-level modularity depicted in the Web services vision really feasible? What will the IT services industry look like if Web services are successful? As the Beatles said, "Well, you know, we'd all love to see the plan..." Tune in this month and check out the Web services "revolution" for yourself.
In this issue:

Project Management: What It Takes
March 2002
In an earlier life, I participated on a team that was redesigning IT customer support for a large company. As people were prone to do then when they needed to "clean-sheet reengineer" something, we hired a facilitator and retired to a conference room for a week of debating and bickering about trouble tickets, problem diagnosis, information routing, etc. At the end of the week, the facilitator and her minions disappeared to document our deliberations. They returned early in the following week bearing flow charts.
In this issue:

Integrating Business Processes Using XML
February 2002
Over the past several months, Cutter Consortium Senior Consultant Paul Harmon has been studying the Extensible Markup Language (XML) as it facilitates business process improvement -- a growing trend. This month's Cutter Benchmark Review presents Harmon's research and analysis to help you determine how best to take advantage of the developing technologies that are enabling the integration of business processes.
In this issue:


The Claim Knowledge management is accomplished by advanced digital technologies that seamlessly capture, classify, organize, search, and retrieve organizational knowledge and then disseminate it to people when, where, and how they need it. The Response


Opportunity Risk management will build on its current popularity to become the most important management discipline of the next 20 years. Risk Risk management will become the first management fad of the millennium -- overhyped, oversold, and overblown.