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  • Cloud Computing: IT's Day in the Sun?

    June 2009

    Down on the Ground

    Cloud computing is ridden with potential performance, security, regulatory, dependability, and data ownership issues. Though clouds might appear attractive at first glance, you’re better off staying away from them.

    In this issue:
    • Cloud Computing: IT's Day in the Sun?
    • Seeing Through the Fog: The Language, Claims, Myths, and Realities of Cloud Computing
    • Clearing Up the Cloud: Adoption Strategies for Cloud Computing
    • Making the Cloud Case: Building the Right IT Infrastructure Services
    • Cloud as a Service Delivery Platform: The Must-Haves for Getting to Value
    • Entering the Cloud: Phased Adoption to Computing Nirvana
    • Security Dynamics of Cloud Computing
    • Managing Compliance and Security for Cloud Computing
    • Understanding SLAs for Cloud Services
  • Life Is Service: Even for the IT Shop

    June 2009

    As IT professionals we are not generally famous for our polished savoir faire, some recurrent stereotypes in fact have us being just the opposite when it comes to social skills. Yet if it is true that "life is service," working on our customer orientation and service skills can be a great investment, not just individually but collectively as the IT professionals in our respective organizations. This issue of the CBR is full of tangible guidelines and actionable ideas to help you get started.

    In this issue:
    • Life Is Service: Even for the IT Shop
    • IT Service Management: Improving Customer Service Through Better Relationships
    • IT Service Management: Culture as a Solution?
    • IT Service: It Begins with Business Knowledge
    • IT Service Management Survey Data
  • Outsourcing Strategies to Weather a Recession

    May 2009

    Outsourcing Reigns

    Outsourcing will be vital for coping with the recession's challenges. Greater market competition and maturity, improved client buying capabilities, and the financial discipline demanded by the downturn will all contribute to strong outsourcing growth -- off, near, and onshore.

    In this issue:
    • Outsourcing Strategies to Weather a Recession
    • Hard Times Outsourcing: Strategy and the Role of BPO and Offshoring
    • New Ways to Deliver Old Services for Less Money
    • Trust: The New Value Proposition for Today's BPO Provider
    • Help Me Help You: Practical Advice for Achieving Innovation in Outsourcing Relationships
    • Getting Real Cost Savings as a Buyer in IT Outsourcing Contracts
    • Renegotiation for Service Providers: Don't Let It Just Happen to You
    • The Power of Proximity: How Colocated Lean-Agile Teams Deliver Better Project Outcomes with Fewer Resources
  • Unlocking the Organizational Potential of Social Networking

    May 2009

    Is there any opportunity for organizations seeking to benefit from their customers' use of social networks? How can organizations take advantage of the explosive growth of social networking? Here the answer is not so simple. For this reason, we focus this issue of Cutter Benchmark Review on this important and timely topic: organizational uses and opportunities in social networking.

    In this issue:
    • Unlocking the Organizational Potential of Social Networking
    • If You Build It, Will They Come? Gaining Business Value from Social Networking
    • Social Networks in the Enterprise: Are You Part of the Herd?
    • Social Networks: Organizational Value Remains to Be Unlocked
    • Social Networking Survey Data
  • The Convergence of Information Security, Privacy, and Compliance

    April 2009

    In this issue of Cutter IT Journal, we'll examine the critical - and overlapping - areas of information security, privacy, and compliance.

    In this issue:
    • The Convergence of Information Security, Privacy, and Compliance -- Opening Statement
    • Cautionary Tales About Information Security, Privacy, and Compliance: From the Archives of McCarter & English, LLP
    • All Together Now: Converging to Build Information Security and Privacy Awareness
    • Driving the Point Home: Using Privacy Dashboards to Implement Secure Work Practices
    • Advancing Security and Privacy Through Collaborative Risk Management
    • Identity 3D3C: Confronting the Security and Privacy Challenges in Virtual Worlds

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