Business Transformation Requires Transformational Leaders

A number of psychology studies have shown that human beings have roughly seven "slots" in their brains. These slots contain your ideas and personal priorities -- related to work, family, health, etc. -- at any point in time Basically, this represents whatever thoughts you're juggling. Anything that doesn't make it into those slots gets shelved into memory, to be triggered later by an event or an assistant (digital or human).

The accompanying Executive Report discusses the reasons for the high failure rates of customer relationship management (CRM) system implementations. It also recommends an approach to developing and implementing a customer-focused strategy that increases the chances of success.

E-learning seems to be the newest solution for all that ails business training programs, and it's inevitable that IT be challenged to adopt an approach to learning that leverages technology. Creating a strategy for e-learning is confusing, though, because it can take so many different forms. Walk through a vendor exhibit area at any training conference and it seems every vendor is selling an e-learning product.

We've talked a lot about how e-business is different. New technologies, 24/7 availability, worldwide access, and faster time to market are all ways that the e-business world is different. Most of these changes are concrete and therefore obvious. But e-business is different in intangible ways, too.

Recently, members of the Cutter Research Business Technology Trends Group (a focus group of IT managers) were asked to complete a study on the future of their mobile workforces. For this study, mobile professionals were defined as workers who are trying to access corporate information away from a physical corporate location.