Business Transformation Requires Transformational Leaders
Leadership and teaming skills are front and center in times of rapid change. Meet today’s constant disruption head on with expert guidance in leadership, business strategy, transformation, and innovation. Whether the disruption du jour is a digitally-driven upending of traditional business models, the pandemic-driven end to business as usual, or the change-driven challenge of staffing that meets your transformation plans — you’ll be prepared with cutting edge techniques and expert knowledge that enable strategic leadership.
Subscribe to Arthur D. Little's Culture & Leadership Newsletter
Insight
APPLICATION INTEGRATION -- PART I by Jim Highsmith
"And the times they are 'a-changin'," goes a Bob Dylan ballad from the 1960s.
Product/Vendor
Company Focus/Product/Comments
BUSINESS-DRIVEN ACQUISITION PRACTICES
This report is about how you spend your IT dollars. If you're a big organization in a vertical industry such as insurance, you're probably still trying to support your lines of business with, for the most part, your inhouse IT professionals. If you're at a bank, you're probably in the same boat.
Either you've jumped on the outsourcing bandwagon or you haven't -- yet. If you haven't, you're no doubt sweating where you're going to find the right talent, at the right price, and how you're going to leverage IT onto your strategic business objectives.
Executive Update
Customer Service Management: Developing Service Levels
In the April 1999, No. 2 Executive Update, which focused on customer service management (CSM), we discussed the increasing pressure on IT distributed support services. Despite the fact that support personnel are working harder and longer, their efforts go largely unnoticed. The solution is to establish service levels and report on them so that customers and IT support can get on the same page.
Executive Update
Issues in Managing Technology Deployment
We are all familiar with stories of companies that introduce breakthrough technologies in anticipation of major performance gains, only to see the new technologies falter almost before they get started. The reason is often a mystery.
Now that your data warehouse is online and flooding you with information, how do you separate the wheat from the chaff?
Advisor