Business Transformation Requires Transformational Leaders
Leadership and teaming skills are front and center in times of rapid change. Meet today’s constant disruption head on with expert guidance in leadership, business strategy, transformation, and innovation. Whether the disruption du jour is a digitally-driven upending of traditional business models, the pandemic-driven end to business as usual, or the change-driven challenge of staffing that meets your transformation plans — you’ll be prepared with cutting edge techniques and expert knowledge that enable strategic leadership.
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Insight
On the recent Apple investor call, CEO Steve Jobs made an impassioned plea for the superior usability of the single-vendor Apple products, contrasting its usability with Google's many-hardware-devices mobile experience. Jobs critiqued the use of the word "open," which Google uses to describe its platform.
Thus far in this series ("Part I: Basic Concepts," 15 September 2010; "Part II: Let's Get Critical, 13 October 2010), we
This is the final Executive Update in a three-part series discussing three approaches by which organizations, particularly commercial firms, can leverage virtual worlds to create and capture value.
In Part I, 1 I looked at the history of virtual worlds and defined three possible strategies. Very briefly, they are:
Waste is worse than loss. The time is coming when every person who lays claim to ability will keep the question of waste before him constantly. The scope of thrift is limitless.
Back in March, I wrote an Advisor describing how the lack of a safety culture contributed to the fatal collision of two Washington, DC, subway trains in June 2009.1 Consequently, Washington Metropolitan Area Transit Authority (Metro) management promised that it would be taking ste
Having spent time as an executive in a large company, and having spent most of my career helping executives work on strategic problems, I have to say that I don't believe that companies set out to alienate customers. But I do believe that many don't know or don't realize the extent to which customers are angered by poor customer service.
Abstract
Contemporary information and communication technologies, particularly the technologies associated with Web 2.0, have enabled many new opportunities for organizations to effectively harness the capabilities and knowledge of potentially global crowds (activities collectively known as "crowdsourcing").