Business Transformation Requires Transformational Leaders

Leadership and teaming skills are front and center in times of rapid change. Meet today’s constant disruption head on with expert guidance in leadership, business strategy, transformation, and innovation. Whether the disruption du jour is a digitally-driven upending of traditional business models, the pandemic-driven end to business as usual, or the change-driven challenge of staffing that meets your transformation plans — you’ll be prepared with cutting edge techniques and expert knowledge that enable strategic leadership.

Subscribe to Arthur D. Little's Culture & Leadership Newsletter

Insight

In his powerful manifesto The Future of Management, Gary Hamel argues that a disruptive change in culture and management practice is required for many organizations to survive in the new global environment. Agile business is the key to successfully executing this change.

Abstract

The global financial crisis and the oil spill in the Gulf of Mexico highlight the significance of risk in business and the need to embed capacities and capabilities for the management, mitigation, and response to risk.

The global financial crisis, the Iceland volcanic ash events, and the oil spill in the Gulf of Mexico have alerted us once again to the nature of risk, including both the opportunities and the potential impacts it can have on the business. In response to the demands of the modern dynamic business world and to general uncertainty in a global environment, businesses are seeking to formalize a risk-based approach to business (also called enterprise risk management -- ERM) because of the importance of risk to profit and cash flow.

The market momentum behind cloud computing continues to grow. Many organizations will likely move some of their IT operations into the cloud, some at greater risk than others. This movement cannot be stopped, but organizations should head into the cloud with their eyes open. Viewing migration to cloud computing solely as an exercise in cost cutting may blind organizations to other risks.
Abstract

Companies don't set out to alienate their customers. Unfortunately, many interactions leave the consumer feeling dissatisfied and even downright hostile. All too frequently, these customer service disasters are linked to a failure in the use of technology.

Companies don't set out to alienate their customers. That's often just how it works out. Many interactions leave the consumer feeling dissatisfied, sometimes even downright hostile. All too frequently, technology plays a role in these customer service disasters.

In these five years of charting IT budgets and the budgeting process, we have documented the roller-coaster ride that IT shops around the globe have been on as things went from good times to perhaps the greatest economic crisis ever to strike the global economy to now slowly and gingerly climbing back out of the recession. Because we have been able to keep our team of experts intact and to maintain the core set of survey questions we ask of the respondents, we have learned quite a bit about the manner in which modern organizations react (and should react) to these kinds of events. We have learned, for example that the knee-jerk reaction typical of past crises whereby the firm would slash IT budgets seeking to "trim the fat" and "reduce overhead" wasn't exactly the case. In last year's survey, we found that "while organizations are indeed cutting projects and limiting their exposure by reducing investments in IT, they are also limiting reductions in the IT shop as much as possible knowing that IT assets and knowledge lost during a downturn cannot be readily rebuilt and scaled once the economy turns. As a consequence, the shape that this downturn has been taking for IT and IT professionals is likely different than the historical pattern of deep cost-cutting measures."

In these five years of charting IT budgets and the budgeting process, we have documented the roller-coaster ride that IT shops around the globe have been on as things went from good times to perhaps the greatest economic crisis ever to strike the global economy to now slowly and gingerly climbing back out of the recession. Because we have been able to keep our team of experts intact and to maintain the core set of survey questions we ask of the respondents, we have learned quite a bit about the manner in which modern organizations react (and should react) to these kinds of events. We have learned, for example that the knee-jerk reaction typical of past crises whereby the firm would slash IT budgets seeking to "trim the fat" and "reduce overhead" wasn't exactly the case. In last year's survey, we found that "while organizations are indeed cutting projects and limiting their exposure by reducing investments in IT, they are also limiting reductions in the IT shop as much as possible knowing that IT assets and knowledge lost during a downturn cannot be readily rebuilt and scaled once the economy turns. As a consequence, the shape that this downturn has been taking for IT and IT professionals is likely different than the historical pattern of deep cost-cutting measures."