Business Transformation Requires Transformational Leaders

Leadership and teaming skills are front and center in times of rapid change. Meet today’s constant disruption head on with expert guidance in leadership, business strategy, transformation, and innovation. Whether the disruption du jour is a digitally-driven upending of traditional business models, the pandemic-driven end to business as usual, or the change-driven challenge of staffing that meets your transformation plans — you’ll be prepared with cutting edge techniques and expert knowledge that enable strategic leadership.

Subscribe to Arthur D. Little's Culture & Leadership Newsletter

Insight

Topic Summary

The past is a foreign country: they do things differently there.

— L.P. Hartley, opening lines of The Go-Between (1953)

This Executive Report is the second in a four-part series on the outsourcing lifecycle. The series is based on a detailed understanding of the outsourcing experiences of 107 organizations. This report focuses on the first three building blocks — Investigate, Target, and Strategize — of the Architect Phase, which is the first of the four phases of the outsourcing lifecycle. The information here provides the strategic information you need to ensure the entire lifecycle works well.

This Executive Report is the second in a four-part series on the outsourcing lifecycle. The series is based on a detailed understanding of the outsourcing experiences of 107 organizations. This report focuses on the first three building blocks — Investigate, Target, and Strategize — of the Architect Phase, which is the first of the four phases of the outsourcing lifecycle. The information here provides the strategic information you need to ensure the entire lifecycle works well.

Topic Summary

The past is a foreign country: they do things differently there.

— L.P. Hartley, opening lines of The Go-Between (1953)

Capital assets are long-term investments whose ROIs are expected to more than repay their capital. Conventional software components rarely satisfy this definition. A prominent reason is that our industry demands components be used as is, much like physical parts. Yet unlimited malleability is software's greatest asset (and its greatest liability).

In addition to traditional markets for software and content, individuals and firms can also now look to the enormous "commons" of information and software that is openly available. The accompanying Executive Report looks at what's available, discusses how firms might use these goods, and offers some guidelines to bear in mind during the assessment and adoption process.

Abstract

Quite simply, the Web has a huge impact on our personal and professional lives. It will continue to do so, becoming the dominant platform for everything from communication to business transaction processing. Within a decade, the personal/professional merger will be complete with virtually no distinctions between what we do to live and what we do to work.

It cannot be said any plainer: we have significantly underestimated the impact that the Web is having -- and will continue to have -- on our personal and professional lives. Within five years, the Web will become the dominant personal and professional platform for communication, collaboration, entertainment, learning, and all forms of business transaction processing.