Strategic advice to leverage new technologies
Technology is at the heart of nearly every enterprise, enabling new business models and strategies, and serving as the catalyst to industry convergence. Leveraging the right technology can improve business outcomes, providing intelligence and insights that help you make more informed and accurate decisions. From finding patterns in data through data science, to curating relevant insights with data analytics, to the predictive abilities and innumerable applications of AI, to solving challenging business problems with ML, NLP, and knowledge graphs, technology has brought decision-making to a more intelligent level. Keep pace with the technology trends, opportunities, applications, and real-world use cases that will move your organization closer to its transformation and business goals.
Insight
The recent Executive Update on e-business architectures ( Vol. 4, No. 18) was the first in a series of updates that will report on the findings of an ongoing Cutter Consortium e-business survey. This survey aims to see whether companies are undertaking e-business projects and, if so, how they are architecting these projects.
I began reviewing Cutter Consortium's recent e-business survey this past September. In Executive Update Vol. 4, No. 18, I reported that 74% of respondents (some 140 companies once I eliminated software companies and consultants from our sample) were firmly committed to e-business as a key part of their corporate strategies.
Executive Report
A Practical Guide to Customer Relationship Management
Customer relationship management (CRM) is a very popular topic in today's business environment. Hit any Web search engine with the initials "CRM" and you are likely to generate hundreds (or even thousands) of responses.
Executive Summary
A Practical Guide to Customer Relationship Management
Customer relationship management (CRM) is a very popular topic in today's business environment. Hit any Web search engine with the initials "CRM" and you are likely to generate hundreds (or even thousands) of responses.
Cutter Consortium continues to survey companies about their customer relationship management (CRM) practices. In this month's Executive Update, we discuss findings from our survey of 159 participants designed to measure and assess corporate views on a number of CRM issues, including:
Executive Report
Requirements: What Project Managers Need to Know
There has been an increasing interest in and awareness of requirements. There are conferences devoted to the topic of requirements, many articles and books have been published on the subject, and our consulting experience shows us that organizations are prepared to invest effort in improving their requirements processes. This report discusses what requirements are and why they are such an important ingredient in project management.
When you base a project plan on the requirements, you gain many advantages. You put yourself in a powerful position because the map (the plan) matches the terrain (the real requirements).