Strategic advice to leverage new technologies
Technology is at the heart of nearly every enterprise, enabling new business models and strategies, and serving as the catalyst to industry convergence. Leveraging the right technology can improve business outcomes, providing intelligence and insights that help you make more informed and accurate decisions. From finding patterns in data through data science, to curating relevant insights with data analytics, to the predictive abilities and innumerable applications of AI, to solving challenging business problems with ML, NLP, and knowledge graphs, technology has brought decision-making to a more intelligent level. Keep pace with the technology trends, opportunities, applications, and real-world use cases that will move your organization closer to its transformation and business goals.
Insight
Executive Summary
A Practical Guide to Customer Relationship Management
Customer relationship management (CRM) is a very popular topic in today's business environment. Hit any Web search engine with the initials "CRM" and you are likely to generate hundreds (or even thousands) of responses.
Cutter Consortium continues to survey companies about their customer relationship management (CRM) practices. In this month's Executive Update, we discuss findings from our survey of 159 participants designed to measure and assess corporate views on a number of CRM issues, including:
Executive Report
Requirements: What Project Managers Need to Know
There has been an increasing interest in and awareness of requirements. There are conferences devoted to the topic of requirements, many articles and books have been published on the subject, and our consulting experience shows us that organizations are prepared to invest effort in improving their requirements processes. This report discusses what requirements are and why they are such an important ingredient in project management.
When you base a project plan on the requirements, you gain many advantages. You put yourself in a powerful position because the map (the plan) matches the terrain (the real requirements).
In this Executive Update, we complete our look at the issues involved in the agile versus heavy methodology debate, drawing on data from Cutter Consortium's ongoing surveys.
This article is summarized from the forthcoming book, Agile Modeling, to be published in late 2001 by John Wiley & Sons.