Advisors provide a continuous flow of information on the topics covered by each practice, including consultant insights and reports from the front lines, analyses of trends, and breaking new ideas. Advisors are delivered directly to your email inbox, and are also available in the resource library.
Making the Business Case for Outsourcing
Purposes of Measurement
Managing in a Dynamic Environment, Part 3
An Aesop Fable
Nonvoice Services: Exiting the Price Competition Cycle
If innovation is to become the next core competency, it must become a truly collaborative discipline. Isolated R&D departments and ivory tower product strategies, unlinked from the market dynamics and abstracted from the actual capability to deliver, cannot handle the demand for innovations. To match the rising demand for growth, innovations have to become massive, cheap, and sustainable.
Outsourcing and Risk: From a Knowledge Management Perspective
P2P and the Future of Business Software
Identification and Authentication: Who Are You?... Prove It
Deconstructing the Project Management Office, Part 1
It's always painful for consultants to realize that some of their really great ideas don't work out over the long term for their clients, and project management offices (PMOs) seem to be the most recent casualty. PMOs should work, after all. Centralizing support and reporting functions seems logical and efficient, and there are successes -- but just not as many as there are failures.
Organizational Structures and Governance
How many management revolutions have we endured? How many times have we reorganized when a new management team arrived? Have our management structures changed with the times? What's the relationship among activities, policies, and structures?
The End of the Information Revolution
Much of what we think about is shaped by the metaphors we use to comprehend the world. Way back in 1984, Michael Porter suggested that we had entered an "information revolution," but that viewpoint misses the forest for the trees. Information per se is not the issue. What people are doing with the information and how they are applying IT are more important than the information itself.
Do Enterprise Architecture Metrics Matter?
Yes! Of course! EA metrics really do matter.
"It Matters What You Say" or "It'S Alive! An Employee Awakens"
I supervise people. Many of you reading this also supervise people. I have observed that what I say as a supervisor often means much to someone who works for me. Most of the time, however, I don't realize that my statements mean anything to anyone.
The Synergy Between Shared Services and BPO
Oracle Acquires Retek
Last week, Oracle finally beat out SAP AG in its battle to acquire retail applications vendor Retek Inc. for approximately US $630 million. Oracle had been trying to acquire Retek since earlier this year but was initially distracted by its long, drawn-out efforts to buy PeopleSoft. Then, SAP decided to make a play for Retek.
IT Services and Outsourcing
Big Pictures and Big Thinking
Managing in a Dynamic Environment, Part 2
The Portfolio Management Discipline
A software portfolio is a collection of IT projects, both proposed and in progress, as well as the deployed systems within your organization. Your IT portfolio should be a diversified mix of high-risk/high-reward and low-risk/low-reward elements, just like your personal investment portfolio, all leading to the creation of systems that support a strategic business goal.

