Nick de Voil is the founder and Managing Director of De Voil Consulting, an information systems and customer experience consultancy based in the UK. The firm helps organizations design business processes that deliver excellent customer experience. Mr. de Voil has delivered projects for such organizations as the British Library, BT, Cambridge University, Channel 4, Sky Television, and UBS. He has spoken on these and general management topics at numerous conferences in the UK and Italy. Mr. de Voil holds a BA (first class with distinction) from the University of Birmingham and an MSc in…
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Phil Zwieg is currently a principal with Z-Sharp, LLC, a personal consulting business that focuses on offshoring, IT strategy, IT measurement, and IT organization. He recently retired as a VP in the Information Systems department at Northwestern Mutual, where he was responsible for all infrastructure and IT operations activities. Prior to joining Northwestern, he was head of the Information Systems organization at We Energies. He received his bachelor's degree in business administration from the University of Wisconsin-Milwaukee and his MBA from Marquette University. He has completed work…
Vince Kellen is a Fellow of Cutter Consortium, a member of Arthur D. Little's AMP open consulting network, and a frequent Summit speaker. He is currently CIO at the University of California San Diego (UCSD), a member of UCSD’s Chancellor's Cabinet, and Vice Chancellor and CFO of the UCSD senior management team. Dr. Kellen brings a rare combination of academic, business, and IT strategy experience to his role, with a focus on strategic transformation within IT, applying leading-edge approaches to current business challenges. His 25 years of executive-level experience offers a proven track…