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This case study is based on an interview with Elliott Waxman about his co-founding of ClimateDAO, an organization that invited private investors to collaborate on decarbonizing efforts. ClimateDAO was born from a crowdsourcing campaign that generated $80,000 worth of cryptocurrency. However, challenges associated with the DAO structure led to complications that soon required a substantial restructuring.
November 9, 2022 | Authored By: Elliot Waxman
The authors observe that many classic change management models fail to consider the significant dimensions of technology and innovation. They recommend devel­oping key performance indicators to track all dimensions of change, which will enable an organization to constantly improve its capability to implement change.They also present a case study.
January 17, 2018 | Authored By: Jagdish Bhandarkar, Namratha Rao
As Marcus Evans, Rosie Nance, Lisa Fitzgerald, and Lily Hands explore, AI explainability is a legal requirement as well as a scientific challenge. Despite the EU and UK’s differing approaches in other aspects of AI regulation, both the EU and UK GDPR continue to uphold individuals’ right to an explanation of automated or semiautomated decisions that impact them significantly. The EU AI Act also provides a right to an explanation for individuals or organizations.
August 25, 2025 | Authored By: Rosie Nance, Marcus Evans, Lisa Fitzgerald, Lily Hands
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In the services industry, the importance of customer satisfaction is so apparent that it can hardly be overemphasized. To achieve customer satisfaction, we not only aim at meeting customers’ needs but also advocate the concept of exceeding their expectations by going the proverbial “extra mile” from time to time. But how far should we go in order to satisfy the customer?
February 18, 2014 | Authored By: Pranab Chakraborty