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This case study is based on an interview with Elliott Waxman about his co-founding of ClimateDAO, an organization that invited private investors to collaborate on decarbonizing efforts. ClimateDAO was born from a crowdsourcing campaign that generated $80,000 worth of cryptocurrency. However, challenges associated with the DAO structure led to complications that soon required a substantial restructuring.
November 9, 2022 | Authored By: Elliot Waxman
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In the services industry, the importance of customer satisfaction is so apparent that it can hardly be overemphasized. To achieve customer satisfaction, we not only aim at meeting customers’ needs but also advocate the concept of exceeding their expectations by going the proverbial “extra mile” from time to time. But how far should we go in order to satisfy the customer?
February 18, 2014 | Authored By: Pranab Chakraborty