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I propose a discipline of “teamspotting,” which you can think of as a variety of “management by walking around.” It involves direct observation of the group or its surroundings, supplemented with some models of how a team achieves the intellectual equivalent of sofa lifting.
December 5, 2016 | Authored By: Laurent Bossavit
In this Update, I delve deeper into the importance of the level at which analytics are performed — in particular, the need to pay attention to two keywords: granularity and context. In the absence of awareness of granularity and context, analytics may not provide the necessary value to the business and, as a result, increase business risks. 
April 20, 2018 | Authored By: Bhuvan Unhelkar