Advisor

Applying Lean Leadership Practices to Improve Customer Value

Posted March 30, 2017 | Leadership |
Steve Bell
Karen Whitley Bell

The guiding Lean principle is a focus on consumer value. This compels everyone to clearly understand how (or if!) their efforts contribute to consumer value. This can be a challenge, since many functions interact only with internal customers or intermediaries, having little or no line of sight to the consumer.

About The Author
steveb@leanitstrategies.com
Steve Bell is a Senior Consultant with Cutter Consortium. Mr. Bell serves on the faculty of the Lean Enterprise Institute, and the Lean Global Network. He has published three books: Run Grow Transform, Lean IT and Lean Enterprise Systems. He is a recipient of the Shingo Prize for Operational Excellence, and coined the term “Lean IT.” Mr. Bell has championed the convergence and collaboration across technology communities (including DevOps, Agile… Read More
karenw@leanitstrategies.com
Karen Whitley Bell is a Senior Consultant with Cutter Consortium. Ms. Bell, in collaboration with Cutter Senior Consultant Steve Bell, has championed the convergence and collaboration across technology communities (including DevOps, Agile, Scrum, ITIL, and others) through shared Lean principles and management practices in order to help enterprises simultaneously achieve operational excellence and rapid innovation. Together their Lean leadership… Read More
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