The IT industry struggles to deliver quality, and the majority of effort related to quality improvement is directed toward internal IT processes, rather than the results (i.e., the services) seen by customers.
Advisor
Building a Service Assurance Architecture Pattern
Posted July 30, 2015 | Technology |
About The Author
Sebastian Konkol is an enterprise startup and strategy consultant and the owner of the consultancy firm TwisterSolve. Mr. Konkol specializes in strategic IT planning, business technology partnerships from both the technology and organizational perspectives, and fostering new technology management methods supported by social psychology. He provides advisory services to companies in ICT-based and ICT-intensive industries. Mr. Konkol also divides… Read More
Don’t have a login?
Make one! It’s free and gives you access to all Cutter research.