Given the potential impact of great IT or bad IT, why isn't the business community more tightly integrated with the delivery of IT services? Conversely, given the game-changing role that technology now plays within business, why aren't IT executives more proactive in tailoring their services to those business demands?
Executive Summary
Business-Oriented Service Management: A Roadmap for IT
Posted August 31, 2011 | Technology |
About The Author
Bill Keyworth focuses on IT operational excellence. With more than 25 years' experience successfully defining technology and market trends within the IT service management industry, Mr. Keyworth has established a reputation as a credible and consistent voice in maximizing business value from IT operations. Leveraging telecom and network management experience gained at AT&T and Digital Equipment Corporation, he was among the first to identify… Read More
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