Advisor

Business Performance Management: Identifying Key Performance Indicators

Posted July 25, 2006 | Leadership | Technology |

I was talking recently with a colleague who is involved in a business performance management initiative. The subject quickly turned to one of the most important challenges associated with such an effort: identifying key performance indicators (KPIs). This Advisor summarizes what we discussed.

Basically, there are a number of techniques useful for identifying KPIs for business performance management efforts. But the reality is that, more than likely, organizations are going to have to utilize multiple techniques.

About The Author
Curt Hall
Curt Hall is a Cutter Expert and a member of Arthur D. Little’s AMP open consulting network. He has extensive experience as an IT analyst covering technology and application development trends, markets, software, and services. Mr. Hall's expertise includes artificial intelligence (AI), machine learning (ML), intelligent process automation (IPA), natural language processing (NLP) and conversational computing, blockchain for business, and customer… Read More
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