Executive Report The Change Agent and the Outsourcing Process By Schon Connaker, Karen Gretsky Posted November 30, 2000 | Leadership | Leadership | There is only one constant in this universe, and that constant is ... change. -- Albert Einstein About The Author Schon Connaker Karen Gretsky Don’t have a login? Make one! It’s free and gives you access to all Cutter research. Register Now Member/Guest login Log in Forgot your password?