Business process outsourcing (BPO) is inherently a collaborative activity between the vendor and the enterprise customer. As such, it involves close cooperation between two business entities to achieve a mutual goal. That goal should be the fulfillment of obligations for the optimal operation of client services. The client obtains essential services, such as human resources, IT, or financial business process operations, and the vendor gains financial remuneration.
Executive Report
Collaboration Issues in Vendor Relations
By Brian Dooley
Posted May 31, 2006 | Leadership | Leadership |
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