Executive Report

Collaboration Issues in Vendor Relations

Posted May 31, 2006 | Leadership | Leadership |

Business process outsourcing (BPO) is inherently a collaborative activity between the vendor and the enterprise customer. As such, it involves close cooperation between two business entities to achieve a mutual goal. That goal should be the fulfillment of obligations for the optimal operation of client services. The client obtains essential services, such as human resources, IT, or financial business process operations, and the vendor gains financial remuneration.

About The Author
Brian Dooley
Brian J. Dooley is an author, analyst, and journalist with more than 30 years' experience in analyzing and writing about IT trends. Mr. Dooley has written seven books, numerous user manuals, hundreds of reports, and more than 2,000 magazine features. He is the founder and past President of the New Zealand Chapter of the Society for Technical Communication and initiated the Graduate Certificate in Technical Communication program at Christchurch… Read More
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