Posted April 30, 2005 in Data Analytics & Digital Technologies
About The Author
Nick de Voil is the founder and Managing Director of De Voil Consulting, an information systems and customer experience consultancy based in the UK. The firm helps organizations design business processes that deliver excellent customer experience. Mr. de Voil has delivered projects for such organizations as the British Library, BT, Cambridge University, Channel 4, Sky Television, and UBS. He has spoken on these and general management topics at… Read More
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