This survey examined how well organizations are equipped to work with the new reality in which consumers have some degree of control over the increasing amounts of personal information they provide online, including with whom they share that information. Nearly half (44%) of the 32 responding organizations are headquartered or based in North America, with 19% in Europe, 19% in Australia/Pacific, 9% in Africa, 6% in Asia, and 3% in the Middle East.
Article
Customer-Managed Information and Relationships Survey Data
Posted April 1, 2011 | Leadership | Technology | Cutter Benchmark Review
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