In Part IV of this Executive Update series on customer experience (CX), we review the CX practices and techniques that organizations are interested in adopting.
Executive Update
CX Management in the Enterprise, Part IV: Practices and Techniques of Interest to Organizations
By Curt Hall
Posted September 5, 2019 | Technology |
About The Author
Curt Hall is a Cutter Expert and a member of Arthur D. Little’s AMP open consulting network. He has extensive experience as an IT analyst covering technology and application development trends, markets, software, and services. Mr. Hall's expertise includes artificial intelligence (AI), machine learning (ML), intelligent process automation (IPA), natural language processing (NLP) and conversational computing, blockchain for business, and customer… Read More
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