Defining IT Failure Down

Posted July 6, 2017 in Business Technology & Digital Transformation Strategies
Robert Charette

If we don’t as an IT community start to stop excusing IT failure — or, worse, normalizing it as a success in disguise — then as IT becomes even more embedded into our daily lives with the Internet of Things, we'd better get used to living with very mediocre systems. And we had better not complain when the public decides that the reputations tech workers deserve are lower than those of politicians.

About The Author
Robert Charette
Robert N. Charette is a Fellow with Cutter's Business Technology & Digital Transformation Strategies practice and a member of Arthur D. Little’s AMP open consulting network. He is also President of ITABHI Corporation and Managing Director of the Decision Empowerment Institute. With over 40 years’ experience in a wide variety of technology and management positions, Dr. Charette is recognized as an international authority and pioneer regarding… Read More
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