Posted July 31, 2008 in Business & Enterprise Architecture, Business Technology & Digital Transformation Strategies
It has happened to all of us, and no matter what, it makes us feel stupid every time. It does not matter if it's a new Web site, a new application we need to use at work, or even a new kitchen gadget, the frustration is the same. We think it should work a certain way, respond a certain way to our actions, but all we get is the growing sense of despair and doom that comes from needing to read a manual or call tech support. It's an awful feeling.