ERM AND THE DIFFICULTY OF IMPLEMENTING A CUSTOMER-CENTRIC ORGANIZATION
by Curt Hall
Enterprise relationship management is the current hot topic of the industry. Basically, ERM takes customer relationship management (CRM) to the next level.
Article
ERM and the Difficulty of Implementing a Customer-Centric Organization
By Curt Hall
Posted August 31, 1999 | Leadership | Leadership |
About The Author
Curt Hall is a Cutter Expert and a member of Arthur D. Little’s open consulting network. He has extensive experience as an IT analyst covering technology and application development trends, markets, software, and services. Mr. Hall's expertise includes artificial intelligence (AI), machine learning (ML), intelligent process automation (IPA), natural language processing (NLP) and conversational computing, blockchain for business, and customer… Read More
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