Flexibility vs. Control

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Flexibility vs. Control

Executive Update
Posted November 18, 2014 in Business Agility & Software Engineering Excellence, Business Technology & Digital Transformation Strategies


Standards and guidelines are essential for business and allow operations to be controlled, integrated with other business processes, and performed efficiently. But process standards and frameworks also can promote rigidity and brittleness in the face of change. It is this fear of rigidity that has kept many enterprises from implementing frameworks such as ITIL, though ITIL itself actually claims to be a nonprescriptive framework.