Executive Update

Governing Documents: Making an Outsourcing Deal's Key Documents Work for You

Posted May 14, 2006 | Leadership | Leadership |

INTRODUCTION

Outsourcing contracts can be notorious because of their complexity and the inability of parties to interpret them in a reliable manner. But the contract conditions represent only one type of document that parties deal with in an outsourcing arrangement. Along with the contract, three other key documents -- service-level agreements (SLAs), price schedules, and procedure manuals -- comprise the basic suite of governing documents.

About The Author
Sara Cullen
Dr. Sara Cullen is Managing Director of The Cullen Group, a boutique firm offering consulting, publications, and education regarding commercial agreements, a Fellow at the University of Melbourne, and a Research Associate at the London School of Economics. She was former National Partner at Deloitte in Australia, where she ran the outsourcing consulting division and was the Global Thought Leader for outsourcing. Dr. Cullen specializes in the… Read More
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