Advisor

How to Help Them to Help You to Help Them

Posted March 1, 2011 | | Amplify

Building on the November 2010 issue of Cutter IT Journal, "E-Government: Embracing the Challenges and Opportunities" (Vol. 23, No. 11), this Advisor further explores how local governments and citizens may use IT to better communicate and collaborate. While the focus here is on IT use by municipalities, these concepts translate into the worlds of business (with customers), nonprofits (with clients), and other domains.

About The Author
Steven Baker
Steven W. Baker is an elected council member in Berkley, Michigan, USA, and chief of staff for the VP & CIO of DTE Energy, a diversified energy company headquartered in Detroit, Michigan. Professionally, he led the brewing of DTE Energy's "house blend" of agile methods and was instrumental in its CMMI Levels 2 and 3 accreditation. He currently helps manage the performance of the enterprise and its strategic and annual planning cycles. As a… Read More
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