While there is value in establishing standardized processes and toolsets for the IT service lifecycle, too great a focus on these causes many IT organizations to completely miss the greatest opportunities that IT service management (ITSM) leads to -- bottom-line cost optimization, transparency of IT spending to the business, and transformation of the IT organization to a service provision operation.
If All You Are Doing with ITIL Is Process, You May Be Missing the Boat
Posted June 21, 2012 | |
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