This Cutter IT Journal article explains how combining process mining with real and virtual Lean worksite visits (gemba) allows the IT organization to see what is actually happening in its processes. Armed with this insight, it can fix real instead of imagined problems and improve the things that matter for meeting goals.
Implementing Organization-Wide Gemba Using Noninvasive Process Mining
Posted April 24, 2013 | |
About The Author
Giancarlo Succi has consulted with private and public organizations worldwide in the areas of Agile methods, software quality (measurements), software system architecting, design, development, IT strategy, and training for software personnel. Dr. Succi is a tenure Professor at the Free University of Bolzano-Bozen (Italy), where he directs the Center for Applied Software Engineering. Previously, he was a tenure Professor at the University of… Read More
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