As I mentioned in the introduction to this issue, one of my main research and consulting interests pertains to the use of IT as an enabler of customer service and service delivery.
Article
IT-Enabled Services: A Huge Opportunity ... Too Often Missed!
Posted November 30, 2008 | Leadership | Technology | Cutter Benchmark Review
About The Author
Gabriele Piccoli is a Fellow with Cutter Consortium, a member of Arthur D. Little's AMP open consulting network, and the Editor Emeritus of Cutter Benchmark Review. Dr. Piccoli is the Edward G. Schlieder Endowed Chair of Information Sciences at Louisiana State University's E.J. Ourso College of Business, and Director of the Digital Data Streams Lab. His consulting, research, and teaching expertise is in strategic information systems and the use… Read More
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