How effective is your IT department at servicing its clients? Many CIOs spend a lot of time and money trying to answer this question. They sort through reams of data from call tracking, help desk, and project management systems to help them quantify service levels.
Advisor
IT Servicing Strategies: Knowing and Growing the Role of the IT Client Relationship Manager
By Todd Larson
Posted February 4, 2003 | Leadership |
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