Managing Outsourcing Expectations: Productivity Benchmarks, Baselines, Service Levels, and Other Quandaries

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Managing Outsourcing Expectations: Productivity Benchmarks, Baselines, Service Levels, and Other Quandaries

Posted September 30, 1999 in Business Technology & Digital Transformation Strategies


"CAN SOMEONE DO I.T. BETTER THAN WE CAN?"

That is the question for many corporations. Understanding IT alignment and productivity issues is becoming increasingly vital in helping CEOs and CIOs decide on whether to outsource and, if so, what should be outsourced. If they pursue the course, expectations will be high.