Executive Report

Metrics and Benchmarking: Negotiating Outsource Service Levels

Posted June 30, 2001 | Leadership | Leadership |

Today's competitive economy requires companies to extract more leverage using IT at faster speeds and lower cost. Many companies respond to this pressure by making outsourcing alliances a fundamental part of their business strategy. Outsourcing is seen by companies as a way to offload perceived noncore functions in order to focus on their core skills and gain access to an outsourcing vendor's expertise.

About The Author
Michael Mah
Michael Mah is Managing Partner of QSM Associates, Inc., a firm specializing in software measurement, project estimation, and "in-flight" control for both inhouse and outsourced/offshore development. QSM has developed and maintains one of the largest databases of more than 7,500 completed projects collected worldwide, with productivity statistics and trends on cost, schedule, and quality from more than 500 organizations and 18 countries. With… Read More
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