Today's competitive economy requires companies to extract more leverage using IT at faster speeds and lower cost. Many companies respond to this pressure by making outsourcing alliances a fundamental part of their business strategy. Outsourcing is seen by companies as a way to offload perceived noncore functions in order to focus on their core skills and gain access to an outsourcing vendor's expertise.
Executive Report
Metrics and Benchmarking: Negotiating Outsource Service Levels
By Michael Mah
Posted June 30, 2001 | Leadership | Leadership |
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