Companies outsource for many reasons in today's competitive economy. Many are seeking speed and agility to respond to the marketplace. Others seek faster IT at lower costs or access to IT core competencies of an alliance partner, freeing them to focus on their own.
Executive Summary
Metrics and Benchmarking: Negotiating Outsource Service Levels
By Michael Mah
Posted June 30, 2001 | Leadership | Leadership |
About The Author
Michael Mah is Managing Partner of QSM Associates, Inc., a firm specializing in software measurement, project estimation, and "in-flight" control for both inhouse and outsourced/offshore development. QSM has developed and maintains one of the largest databases of more than 7,500 completed projects collected worldwide, with productivity statistics and trends on cost, schedule, and quality from more than 500 organizations and 18 countries.
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