Metrics-Driven Learning and Performance Systems

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Metrics-Driven Learning and Performance Systems

Posted December 31, 2007 in


At the start of any performance improvement initiative, there is a question of whether the initiative is going to have real impact on what matters to the organization. Will the retail sales training change behavior in ways that affect customer satisfaction? Will the performance support tool provided to financial advisors increase customer loyalty? Will the employee engagement intervention provide only short-term benefit, or will it have a longer-term effect on engagement and retention?