One test to determine whether an organizational process has really taken root is to see whether the organization continues to follow the process in difficult times. Often when an organization is under budgetary or strong competitive pressure, process is the first thing to be chucked overboard. It is common, for instance, to find testing reduced on programs that are behind schedule and over cost.
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About The Author
Robert N. Charette is a Cutter Fellow and a member of Arthur D. Little’s AMP open consulting network. He is also President of ITABHI Corporation and Managing Director of the Decision Empowerment Institute. With over 40 years’ experience in a wide variety of technology and management positions, Dr. Charette is recognized as an international authority and pioneer regarding IT and systems risk management. Along with being a Contributing Editor to… Read More
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