[Excerpted from an article titled "Understanding the Roots of Process Performance Failure," originally published in CrossTalk and authored by Robert Charette, Laura Dwinnell, and John McGarry.]
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About The Author
Robert N. Charette is a Cutter Fellow and a member of Arthur D. Little’s AMP open consulting network. He is also President of ITABHI Corporation and Managing Director of the Decision Empowerment Institute. With over 40 years’ experience in a wide variety of technology and management positions, Dr. Charette is recognized as an international authority and pioneer regarding IT and systems risk management. Along with being a Contributing Editor to… Read More
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