A Quantitative Approach to Process Improvement

Posted January 31, 2010 in
CUTTER IT JOURNAL VOL. 23, NO. 2
About The Author
Matt Ganis
Matthew Ganis is an IBM Senior Technical Staff Member in Armonk, NY. He is also an Adjunct Professor of Information Technology and Astronomy at Pace University, where he focuses on the implementation of the Internet of Things. Dr. Ganis is the coauthor of Social Media Analytics: Techniques and Insights for Extracting Business Value Out of Social Media. He can be reached at mganis@pace.edu or via Twitter @mattganis. 
Lehka Panikulangara
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