Retooling for the Internet Age

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Retooling for the Internet Age

Executive Summary
Posted December 31, 1999 in Business & Enterprise Architecture, Business Technology & Digital Transformation Strategies


In 1997, IMA, a well-known independent software vendor of large-scale, high-volume customer interaction center (call center) applications, made a conscious decision to re-architect its entire software line and its software development organization around component technology and open distributed computing.