Strategy Plans for Customer Experience Management

Posted April 9, 2019 | Technology |

One important indicator of just how far along in the adoption cycle a new technology (or practice) is depends on whether organizations have developed detailed plans or roadmaps for its adoption and dissemination across the organization. In this Advisor, we share some preliminary results from our ongoing customer experience (CX) management survey that offer some insight into current and future trends pertaining to the establishment of enterprise CX strategy plans.

About The Author
Curt Hall
Curt Hall is a Cutter Expert and a member of Arthur D. Little’s AMP open consulting network. He has extensive experience as an IT analyst covering technology and application development trends, markets, software, and services. Mr. Hall's expertise includes artificial intelligence (AI), machine learning (ML), intelligent process automation (IPA), natural language processing (NLP) and conversational computing, blockchain for business, and customer… Read More
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