Advisor

The User Manual?

Posted May 24, 2006 | | Amplify

Despite our best efforts and advances in technology, we still have user manuals, and it seems that the vast majority are still poor. I am dismayed because some 20 years ago, I learned a way to write good user manuals. It is possible to have high-quality user manuals and user documentation and the benefits that come with them.

About The Author
Dwayne Phillips
Dwayne Phillips has been a computer and systems engineer with the US government since 1980. He coauthored It Sounded Good When We Started, Working with People on Projects with Roy O'Bryan and wrote The Software Project Manager's Handbook, Principles That Work at Work , now in its second edition. Dwayne Phillips can be reached at d.phillips at computer.org. His Web site ishttp://dwaynephillips.net.
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