Executive Update

Using a Performance Points Model for Your KPI "Incentive" Scheme

Posted August 14, 2007 in Business Technology & Digital Transformation Strategies, Business Technology & Digital Transformation Strategies

There are several approaches to setting key performance indicator (KPI) incentives in outsourcing arrangements. The term "incentive" 1 is used in this Executive Update to reflect the financial risks and rewards that are allocated to the service provider by the client regarding KPIs.

About The Author
Sara Cullen
Dr. Sara Cullen is a Senior Consultant with Cutter Consortium’s Business Technology & Digital Transformation Strategies practice. She is the Managing Director of The Cullen Group, a boutique firm offering consulting, publications, and education regarding commercial agreements, a Fellow at the University of Melbourne, and a Research Associate at the London School of Economics. She was former National Partner at Deloitte in Australia, where… Read More
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