Using a Performance Points Model for Your KPI "Incentive" Scheme

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Using a Performance Points Model for Your KPI "Incentive" Scheme

Executive Update
Posted August 14, 2007 in Business Technology & Digital Transformation Strategies


There are several approaches to setting key performance indicator (KPI) incentives in outsourcing arrangements. The term "incentive" 1 is used in this Executive Update to reflect the financial risks and rewards that are allocated to the service provider by the client regarding KPIs.