The Wallet Allocation Rule: CX as Value-Creation Strategy

Article

The Wallet Allocation Rule: CX as Value-Creation Strategy

Posted June 18, 2018 | Leadership | Technology | Amplify

A new breakthrough discovery — the Wallet Allocation Rule — is solving the CX metric and ROI problem and opening the door to strategic advances that elevate the role of CX for leading companies by changing the way we track metrics, understand key driver analyses, define marketplace differentiation, and develop strategies to win share of wallet.

About The Author

Luke Wiliams

Luke Williams is Head of Customer Experience (CX) at Qualtrics and an award-winning researcher and author of the New York Times bestseller The Wallet Allocation Rule and Why Loyalty Matters. A statistician and methodologist by training, Mr. Williams is a thought leader in the space of CX, client satisfaction, client loyalty, client ROI, strategy, and analytics. He is a member of the Market Research Association (MRA) and Customer Experience… Read More

Don’t have a login? Make one! It’s free and gives you access to all Cutter research.

	Is Your Company Ready to Embark on a Nature Positive Journey?
	Every Business Needs a Nature Strategy — Here’s Why
	Digital Experience Management Rising: Practice, Issues & Platforms
	What Is Character & Why Does It Matter in Leadership?
	Developing a Nature-Based Strategy: 2 More Essential Steps
	Case Study: A Nuclear Power Plant Digital Twin

The Wallet Allocation Rule: CX as Value-Creation Strategy

Subscribe to free newsletters

Contact us