Advisor

When the Dust Clears From an IT 'Battle,' Try an After-Action Review

Posted January 20, 2009 | | Amplify

It's 2:12 am. The cell phone is ringing. What now? It's Amy, a data center technician. She wouldn't be calling me unless something is wrong. Very wrong. She tries to explain that the primary storage network is failing. And the path to the backup is failing, too. She can't tell what it is. Everything is coming down.

About The Author
Vince Kellen
Vince Kellen is a Fellow of Cutter Consortium, a member of Arthur D. Little's AMP open consulting network, and a frequent Summit speaker. He is currently CIO at the University of California San Diego (UCSD), a member of UCSD’s Chancellor's Cabinet, and Vice Chancellor and CFO of the UCSD senior management team. Dr. Kellen brings a rare combination of academic, business, and IT strategy experience to his role, with a focus on strategic… Read More
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