4 | 2000

Introduction
Ed Yourdon

Letters to the Editor
Bill Donovan

The e-business Hat Trick: Adaptive Enterprises, Adaptable Software, Agile IT Professionals
John Scott

From Manual Commerce to e-Commerce: Business Practices for Building Relationships
Mark McDonald

A Goal-Driven Approach to Assessing the Usability of an e-Commerce System
Shirley A. Becker, Anthony H. Berkemeyer, and Bentao Zou

Worst Practices for e-Business Projects: We Have Met the Enemy and He Is Us!
Tom Bragg

Rethinking the Role of Testing for the e-Business Era
James Bach

Talk Amongst Yourselves...
The Cluetrain Manifesto: The End of Business as Usual
by Rick Levine, Christopher Locke, Doc Searls, and David Weinberger

Ed Yourdon



One indication that e-business has become a big deal is the spate of new corporate logos and slogans. "We're the e-development company," says one company, which, only a short while ago, was known to most of us as an "application development tools" vendor or a CASE vendor. "We're the e-services company," says another. "We're the e-people company," brags another. And if the "mainstream" business community is now being swept along by the e-tidal wave, it must mean that the early adopters have already acquired a few years of experience by now. Indeed, they must have enough experience that they have begun accumulating some "best practices" to help improve their future e-business projects. That's what this issue of Cutter IT Journal is all about.