People like to complain about software quality, and with good reason. Who has not experienced the stages of grief (concern, fear, horror, anger, resignation) that follow a "fatal exception" notification indicating that you've lost work? Yes, software quality should be better. But software users' self-righteous complaining doesn't help the situation. In the article "Why Software Is So Bad" published in the July/August 2002 issue of Technology Review, Charles C. Mann reveals the superficiality of the recent debate. ¹ The quality of debate on software quality must be elevated.